Party City is continuing to provide exceptional service through shopping online and curbside pick-up! Please see our new updated hours.
As official guidelines continue to evolve daily, we will be keeping our corporate retail locations closed until it is practical to reopen them.
Our team members and customers’ health and safety are at the heart of this decision; we will continue to evaluate, and keep you updated on our website and social media channels.
Nationwide delivery and curbside pickup in select markets remain available on PartyCity.com.
We appreciate your understanding as we work to resume full operations just as soon as conditions allow.
While we look forward to this week’s April Fools’ fun, we understand if you don’t feel like celebrating this year. You all remain in our thoughts, and we hope more than anything you’re safe and sound, and finding joy in other ways – no kidding.
March 31, 2020
To our valued customers,
Like all of you, we are being challenged to find ways to keep our families (and ourselves) entertained and safe. And let’s face it – it isn’t getting any easier! My routine has changed a lot too. As an example, I now begin all of my conference calls with someone on the team sharing a funny Work From Home (WFH) story.
We’re all in this together. At Party City, we are rallying around our purpose: to create joy by making it easy to create unforgettable memories. I wouldn’t usually quote our corporate mantra in an email, but it seems especially important during these times for you to know that the pandemic has not changed our commitment to this purpose. In fact, we are doubling down!
Party Community. You might have noticed our logo looks a little different. While we’ll always be Party City, for the time being, consider us your Party Community. Although we can’t celebrate in person right now, we’re still here, creating opportunities to bring people together – even while physically apart.
Curbside Pickup. In addition to continuing to serve you on PartyCity.com where we offer nationwide delivery, I’m pleased to announce we are now offering Curbside Pickup at select stores! Store hours for each location will be available online.
We are rolling this out slowly, and only in towns where local and state governments allow. Our goal is to make this service available in every one of our stores and we will do so as circumstances permit.
It goes without saying that we will take all necessary precautions to ensure your safety and that of our employees. We will transfer purchases to your vehicle to eliminate human contact, following the recommended increased hygiene practices.
For curbside pickup:
Returning to normal. While our corporate retail stores remain closed until it is practical to reopen them, we are relaxing our Return Policy, and will gladly accept returns and exchanges within a 30-day period of re-opening.
My hope is that our curbside offering, online ordering, and delivery will make a small, but positive difference in your lives.
I will continue to share company updates with you and encourage you to check our Store Locator to see if and when curbside pick-up is available at your local Party City.
As always, stay safe, stay healthy, and find a little joy, every single day.
CEO, Party City